FAQs

General

How to disable the mosaic animation effect when loading images

To disable the lazy-loading effect for images, simply turn off Enable Image Lazy Loading in the Animations section of Theme settings.

Animations

Does the Krank theme support custom badges?

In the badge settings of the theme settings, you can enable custom badges. By adding a custom tag in the proper format to a product, you can assign a custom badge to it — for example, _New Arrivals.

Badges

How to Add Custom Payment Icons

If you are using a third-party payment service (e.g., Airwallex), Shopify will not automatically display the payment method icons. You need to manually add these icons by modifying the code. Detailed steps can be found Custom Payment Icons

Why the filter on the collection page is not working?

Shopify limits filtering when a collection contains more than 5,000 products. We recommend splitting the large collection into smaller collections and distributing the products across them.

Header

How to use the sidebar category menu

In the Header, select a well-structured category menu that has been created. You can enable category icons and create category image links for it. Category Menu

How to prevent dropdown menu links from redirecting to a new page

To disable link redirection for dropdown or Mega menus, you can set the link to "/" or select the homepage as the link.

Footer

How to remove the "Powered by Shopify" text in the footer

• Log in to your Shopify Admin: Use your admin account to log in to your Shopify Admin.

• Go to Theme Settings: In the sidebar menu, navigate to Online Store > Themes.

• Access Theme Editor: Under the Current Theme section, click Actions > Edit default theme content.

  
• Search for "Powered by Shopify": Use the search bar at the top to type "Powered by Shopify", and locate the corresponding text field.

• Delete the Text: Clear the text field or replace it with a space to remove the "Powered by Shopify" label.

• Save Changes: Click the Save button in the upper-right corner to apply the changes.

Product

How to use the anchor navigation bar

In the product page’s anchor navigation bar, add anchor items. Each anchor item supports an icon, image, and title. The anchor becomes active by adding an anchor ID. For instructions on how to obtain the anchor ID, please refer to the guide. Others